What makes great customer service? How do businesses go beyond ‘good enough’ to create an experience that keeps clients coming back? Even with the rise of self-service platforms and AI, new data confirms that customers still value real connections with …
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Did you know workplace injuries cost U.S. businesses over $167 billion annually? Let’s be honest, workers’ compensation insurance isn’t the flashiest subject, but as a business owner, having a clear understanding and robust policy is essential—not just to meet legal …
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Gen Z – and the attributes associated with this generation – have been making headlines and causing head-scratches since they first entered the workforce. Thoughtful research and solid data have helped hiring managers sort out fact from fiction, and have …
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The traditional five-day workweek is facing its biggest challenge since Henry Ford first popularized it in 1926. As companies worldwide experiment with the four-day workweek, the results are consistent: maintained or boosts in productivity, happier employees, and stronger retention rates. …
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The headlines are teeming with stories of security breaches at globally recognized organizations. If major companies with enormous security budgets aren’t safe from cybercriminals, how can you possibly protect your small-to-medium-sized business from the ever-changing threats? Shielding Your Business from …
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Making a bad hire can be incredibly costly for employers. According to Gallup, replacing just one employee can cost between 50-200% of their annual salary when you factor in recruiting, training, lost productivity, and potential impact on team morale. Beyond …
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The way we work has changed forever, and so have the perks we expect from our jobs. Thanks to the rise of remote work, employee benefits are getting a major makeover. In fact, a Gallup survey found that 8 in …
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While diversity initiatives often focus on factors like race and gender, true inclusion goes deeper, encompassing all aspects of identity and experience. Inclusion means creating a workplace where every employee – regardless of their background, age, or perspective – feels …
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Malcolm Gladwell famously coined the term “Connectors” in his book “The Tipping Point” to describe those rare individuals who seem to know everyone. But in today’s business landscape, being a connector isn’t just about having a vast network—it’s about creating …
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If you own a business, you get to call the shots. Decisions about services, rates, location and staff are all yours to make. You can choose whom to hire, what jobs they’ll do and how they’ll be compensated. But you …
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